Customer Retention & Front Desk Service Quality
Course Content
Front Desk & Client Experience Course
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Your role at the front desk
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Customer Service Essentials
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Basic Duties
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Building Trust & Rapport
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Salon Operations
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Knowledge Beyond Reception
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Rebooking & Retention/ Upselling & Marketing
Student Ratings & Reviews
It was great!
course was great
yes
Very easy to follow along with good instructions.
The course was simple, and easy to follow.
Very detailed
It was a good course and reminder of our duties and responsibilities so we can ensure we provide clients the best service possible
This course overall was good. A little questionable when it comes to sales but other than that it’s fine.
Lots of reading!
10/10 there were many customer service tips that were very helpful for front desk receptionist's! Love to maintain & provide the best welcoming energy for clients.
It was to the point
The course was incredibly insightful and extremely helpful, providing a wealth of valuable information and expanding my knowledge significantly.
great
very thorough!!
very informative!
This was very informative!
This was a great course.
I loved going over things I already knew!
A
